Desk hours
Monday to Friday, 08:00 to 17:00 UTC. We read messages from every time zone; mail sent at the weekend is answered on the next working day.
Replies are written in English. You are welcome to write in any of the six site languages.
The River Desk
Send Your Message Down the Right Channel
Pick the inbox that matches your question and we will reply by email. There is no form on this site, and you never need an account to reach us.
Inboxes
General questions
Feedback about the game, ideas for the river, questions about this website.
river@draramhvx.info Typical reply: Within 2 business daysTechnical support
Loading problems, controls, display issues, the compass wheel or best score.
support@draramhvx.info Typical reply: Within 1 business dayPrivacy requests
Questions about browser storage or requests about personal information.
privacy@draramhvx.info Typical reply: Within 5 business daysLegal and terms
Questions about the Terms, content use or the operator of the site.
legal@draramhvx.info Typical reply: Within 5 business daysAccessibility and feedback
Barriers you meet while playing, language issues or suggestions to make the game easier to use.
river@draramhvx.info Typical reply: Within 2 business daysHelpful to include
- Your browser and its version
- Your device (phone, tablet or computer) and operating system
- The site language you were using
- What you did just before the problem appeared
- A screenshot if something looks wrong
Please never send
- Passwords or login codes
- Bank card or payment details
- Copies of identity documents
- Health or other sensitive personal data
Quick answers
Is there a contact form or live chat?
No. Email is the only channel, which keeps things simple and means we do not collect anything through the page itself.
My best score disappeared. Can you restore it?
Scores are stored only in your own browser. If browser data is cleared, the score cannot be recovered by us.
Do you offer prizes or rewards for high scores?
Never. Points have no value outside the game and nothing can be won or redeemed.
Can I suggest a new feature?
Yes, please write to the general inbox. We read every idea, even if we cannot build all of them.